FAQ – Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
All shipping rates are calculated directly at the checkout process.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.You are protected when:The item you ordered did not arrive within the time promised by the seller.The item you received was not as described.The item you received that was assured to be genuine was fake.
Do you offer returns?
Yes, PonyGaming.com offers quick and hassle-free returns, for more information read our Return Policy which is located in the footer of the page.
How long does it take for my product to arrive?
You can view the estimated shipping times down below under “SHIPPING & DELIVERY”, but usually 6-20 business days. Depends on the country of delivery and carriers conditions.
I placed an order, what I do now?
When you’ve placed an order, you will receive a confirmation via email. And shortly after your product has been shipped, you will receive an email containing the shipping information including a tracking number if it was provided from our warehouse.
What payment methods do you accept?
We accept all major credit and/or debit cards which are accepted. You can view our payment methods in the footer or in the checkout process. We use the most popular and secure payment processor – Stripe.com
Do you accept PayPal?
No, we don’t accept PayPal at this time, we’re working on to get them soon as possible.
How secure is my payment?
PonyGaming.com uses the most reputable and trusted payment methods currently available which guarantees your safety. Your information and privacy are strictly protected by the SSL security protocols. To read more about SSL press here. We use the most popular and secure payment processor – Stripe.com
SHIPPING & DELIVERY
Do you ship to my country?
We are proud to offer fast domestic US, EU and Intl shipping services. Nothing means more to us than bringing our customers great value and service. It is our top priority to bring the costumer great value and service therefore we try to deliver a fast and an exceptional service that satisfies all customers! We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you offer international shipping?
We offer fast US, Canada and EU shipping with really cheap rates.
Orders are delivered by local post office.
All shipments are fully trackable.
My order isn’t shipped yet. When will you ship it?
We try to ship within 24 hours but due to some circumstances from 3rd parties, the shipment might be delayed, so we ask for your patience. We make sure and do our absolute best to deliver shipments as fast as possible.
How does it take for my order to arrive?
On average, our products take 6-20 days to deliver. We are using reliable carriers only for all deliveries around the world. We have all items IN STOCK.
How do I change my shipping address?
PonyGaming.com Store encourages you to triple check your shipping address and billing information when making an order to ensure success but if a mistake occurs, please contact our support immediately and we shall offer you assistance.
Will my items be sent in one package?
In most situations we ship in one package but if you order many items at once we might split the package to prevent further unnecessary problems . You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!